Kathy challenges her team to take ownership.
As an employee or leader, it’s easy to want to be right. Kathy challenges her team to take ownership. It’s been many years since I’ve worked with Kathy, and I continue to hear, “So, what do you need to do about that? When I first heard those eight words, I felt frustration and just wanted to be right, even if it was only intermittently. Now, I know the true meaning and power of those eight words and choose to live by them. I can choose to be right or I can choose to make the right decisions to rectify a situation to move my team forward. I know I have the power to control my actions and behaviors and I can make a difference and recognize that vindication rarely produces optimum results.
Amy Kliber, Client Services Manager, Chanhassen, MN